Star Codes

Resource 1 Telecom

Directed call Pick up:

          *8+Extension will allow a user to answer a call ringing at another extension. This feature only works for calls to that extension directly. Calls

         ringing that extension that were routed there via a group or queue cannot be picked up with this feature.

Intercom for Polycom, Aastra and Yealink phones:

           Dialing to a Polycom device  *1+extension

         Dialing to an Aastra device    *80+Extension

         Dialing to a Yealink device    *90+Extension

Voicemail Access codes:

          *+extension will allow you to access the mailbox assigned to that extension from any phone on the pbx. You will have to know what that

         extensions voicemail password is to gain entry.

         Extension+* will go directly to the voicemail box for the extension without ringing the phone first. This can be used in conjunction with the

         transfer feature to send a called right to VM.

           *301+Mailbox will allow you to record a new Unavailable message without logging in to the mail

           *302+Mailbox will allow you to record a new Busy message without logging in to the mail

           *303+Mailbox will allow you to record a new Name recording without logging in to the mail

           *311+Mailbox will allow you to hear the Unavailable message without logging in to the mail

           *312+Mailbox will allow you to hear the Busy message without logging in to the mail

           *313+Mailbox will allow you to hear the Name recording without logging in to the mail

           *5000 will take you to the Check mail system to access mailboxes without an associated extension but you will have to enter the mailbox  

            number and password for entry.

Auto Attendant codes:

             There is a unique * code created to listen to and record messages for Auto attendants for each Auto Attendant that uses the Record via Phone

            Announcement option. This information can also be found in the Help box when the option is selected.

            *32X is used to record the greeting (321 is the default Main AA and 322 is the default After hours AA)

            *33X is used to listen to the existing recording for the AA (Again 331 is the default Main AA and 332 is the default After hours AA)

            The final position will increase to double (and triple) digits as needed.

Listen Live (if enabled)

              Dial *57 + an extension number to listen in on a conversation. You will not be able to talk to either party.
            Dial *58 + an extension number to barge in on a call. You will be able to speak to the extension that you dialed.

            Please note that in both cases after sending the codes above the dialing party will need to enter the password entered in the portal when the 

            feature  was enabled.

Call Center

                *01+agent+id To log in to the queues the agent is a member of.

             *00+agent+id To log out of the queues the agent is a member of.
             *02++agent+id To pause or 'make busy' the agent.
             *03+agent+id To un-pause or remove 'make busy' status from the agent.

CID blocking

                *67+Telephone number can be used to block the outgoing CID information for that call.

Call Park

                *70  When using this code it is best to use the attended transfer feature so you can wait for system to give parking spot number.

 Call Pickup (To retrieve a Parked call)

               *71+Park number